Privacy Policy

Protecting privacy & data security

Customer trust is our absolute top priority. We understand users care deeply about their privacy and data security. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information. By continuing to use our site, you agree that we may process your information in accordance with these terms.

What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. This may include, but is not limited to:

Your email.
Your name or personal profile.
Your Internet Protocol (IP) address.
Billing details (including your address).
Payment details (including credit card information).
Login and passwords.
Computer connection information.
Your purchase history.
Communications, comments and feedback.
Product reviews and recommendations.

This information may be provided by visitors and users of our website or collected automatically through monitoring software tools. We may use software tools to measure and collect session information. This may include, but is not limited to:

Page response times.
Length of visits to certain pages.
Page interaction information.
Methods used to browse away from the page.

How do we collect this information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We would never sell your personal information.

Why do we collect this information?

We receive, collect and store personal information to enable us to enhance your experience when browsing our website and to keep you informed about our products and services, offers, news and events. We collect non-personal and personal information for the purposes of:

To provide and operate the services;
To provide users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How do we store, use, share & disclose information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

View Wix.com’s Privacy Policy

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, our marketing campaigns or promotions, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

MailChimp: We use MailChimp as our marketing automation platform to communicate with those who have opted-in to the No Fluff Mailer. We use email to keep you informed of updates about our company, our marketing campaigns or promotions and to send surveys or questionnaires. By signing up to the No Fluff Mailer, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with its Privacy Policy.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at hello@nofluffcommunications.co.uk.

How do we use cookies & other tracking tools?

We use cookies and tracking technologies to maintain and keep track of our visitor’s and users’ preferences and authenticated sessions, to:

Better secure our services;
Identify technical issues;
Identify user trends and effectiveness of our marketing campaigns;
To monitor and improve the overall performance of our services.

Please note that Third-Party services placing cookies or utilising other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.

Cookies: For some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our services.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services or may otherwise adversely affect your user experience.

Wix.com: We use Wix.com as the platform to host our site. Together with its marketing, analytics and technology partners, Wix.com uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used to maintain, provide and improve our services on an ongoing basis, and to provide our visitors, our users and their users-of-users with a better experience. Wix.com uses two types of cookies:

1. Session (Transient) cookies: these cookies are erased when you close your browser and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

2. Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e., based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behaviour or user preferences for a specific site.

View Wix.com’s Privacy Policy

Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies'. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may use this information when evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

View Google Analytics’ Privacy Policy

View Google Analytics’ Cookie Policy

Opt-out of Google Analytics

MailChimp use both 1st party cookies (which are set by the Sites being visited) and 3rd party cookies (which are set by a server located outside the domain of MailChimps’ Sites).

View MailChimps’ Cookies Policy

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at hello@nofluffcommunications.co.uk or by post to No Fluff Communications, 37 Ashmead Road, Banbury, Oxfordshire. OX16 1AA.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions & your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@nofluffcommunications.co.uk or by post to No Fluff Communications, 37 Ashmead Road, Banbury, Oxfordshire. OX16 1AA.